One of the main reasons we go to work is to get along with others and resolve conflicts more constructively. Nobody likes conflict, but it’s almost inevitable at some point, whether you like it or not. If you’re having trouble resolving conflict with a colleague, employee, team member as an entrepreneur, here are five strategies that may help:
Learn To Be a Good Listener
There’s nothing worse than having somebody interrupt you when you’re trying to talk. It makes it really hard for both parties to resolve conflict if one party isn’t willing to listen and understand the other person’s point of view. However, it is important that you don’t just let somebody else talk; make sure you’re also listening to the content of what they say, not just waiting for your turn to speak.
We’ve all been there before when we think we know what somebody is thinking without even having heard one word from them yet. When you avoid assumptions and listen to people, you have a better opportunity to resolve the conflict by asking more intelligent questions.
Ask Open-ended Questions
Avoid yes/no questions, which will force people to give a simple “yes” or “no” answer. Instead, ask questions that cannot be answered with a single word. You can even ask hypothetical questions about what somebody thinks, feels, or would do in different situations.
Understand When to Let Go
It is important that you’re able to work together even if you can’t resolve all your conflicts. There’s no need for somebody to be upset at the other party forever just because they disagree on one thing or another. You should always try to reach common ground, but if you’re unable to do so at this point in time, you should be able to let it go.
Remember Why You’re There
Whatever the issue is that’s causing conflict, remember that the other person has the same goal as you: they want their company to be successful just like how you want your company to be successful. If you’re in a position of power, you should never abuse it when somebody is trying to resolve conflict with you. Just because somebody may not agree with what you say doesn’t mean they are disrespectful or insubordinate; they are simply stating their opinion for the sake of improving the workplace environment.